넳 넲

After-sales Service

Return & Refund

All returned parts of Reacorlink are processed in the following steps:

 

1. Refund

will check the product and process the refund after receiving the refund, which is expected to be completed within 5 working days.

2. Exchange

If the replacement product is in stock, it is expected to be issued within 1-3 working days. If the replacement product is not in stock, the sales representative of Zhixin Cloud will communicate with you and confirm the delivery date of the replacement.

3. Repair (within the warranty period)

during the warranty period (except consumables) can enjoy free maintenance service. We will test the repaired products many times to ensure that they are correct before shipping.

Return instructions

Is there any fees I have to pay if I need return the product?

　　Within 30 days after the delivery date, we will full refund or partial refund according to the status of the returned products below.

 

Exchange category Specific description Expense description Remark
Ｎational laws The returned goods is tested by Reacorlink designated service center or Reacorlink after-sales service center, and a test report is issued to confirm that it is a product quality problem. Full refund If there is no local test condition, please contact your sales representative or customer service.
Ｄue to Reacorlink, the loss of goods, missing parts or the product description does not match the website, etc. Ｌogistics damage refers to the damage, leakage, crushing and performance failure caused during transportation, which is verified by after-sales personnel. Missing parts refer to the missing original parts of the product. Full refund During the review period, we may need you provide photo and other information or need courier proof to deal with the return ASAP.
Other reasons In addition to the above two reasons, such as personal reasons and on the premise that the goods are intact and do not affect the second sale. 15% fee of returned products The return freight is borne by the customer.